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Shipping Policy

Effective Date: June 1, 2025

Thank you for choosing CHRONOS, where every timepiece is crafted with care, precision, and legacy. This Shipping Policy outlines everything you need to know about how we process and deliver your order.


Location & Fulfillment

CHRONOS is based in Parksville, British Columbia, Canada. All watches are handmade to order by skilled professionals. Because of the custom nature of our products, please allow time for creation and quality control before shipping.


Processing & Production Time

  • Made-to-order items: Each watch is unique and may take 2–6 weeks to produce depending on complexity.

  • Ready-made items (limited editions): Ship within 3–5 business days.

  • You will receive a confirmation email with tracking once your item ships.


Shipping Regions & Carriers

We offer worldwide shipping, using trusted carriers such as:

  • Canada Post

  • FedEx

  • UPS

  • DHL (for international premium orders)


Shipping Rates

Shipping is calculated at checkout based on your location and selected delivery speed. Standard options include:

RegionStandard ShippingExpress Shipping

CanadaFree over $200 CAD$25 CAD flat rate

USA$20 CAD flat rate$35 CAD flat rate

International$40 CAD flat rate$65 CAD flat rate

Customs duties and taxes for international orders are the responsibility of the customer.


Packaging

All CHRONOS watches arrive in custom-designed wooden boxes or luxury bags, ensuring protection and an unforgettable unboxing experience.


Delivery Time Estimates

After processing is complete, typical delivery times are:

  • Canada: 3–7 business days

  • USA: 5–10 business days

  • International: 7–21 business days

Please note these are estimates, and delays may occur due to weather, customs, or global events.


Lost or Damaged Shipments

If your order arrives damaged or appears lost in transit:

  1. Contact us within 7 days of delivery.

  2. Email us at support@chronoswatches.ca with your order number and photos (if damaged).

  3. We will investigate and replace or refund the product as needed.


Returns & Exchanges

Due to the custom nature of our watches, returns and exchanges are only accepted for defective or damaged items. See our Return Policy for full details.


Contact Us

For any shipping concerns or questions, reach out to:

CHRONOS Watches – Customer Support
📧 support@chronoswatches.ca
📍 Parksville, British Columbia, Canada

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